Shipping Policy
Last updated: 11/18/2025
This Shipping Policy describes how orders are processed, shipped, and delivered from zagstore.com.
If you have any questions, please contact us at contact@zag-store.com.
1. Shipping Origin
All orders placed on zagstore.com are shipped from our U.S. warehouse:
Shipbob inc
ZAG STORE
2110 S Parco Ave
Ontario, CA 91761
United States
2. Countries We Ship To
We ship to over 200 countries worldwide.
However, we do not ship to the following destinations:
Morocco, India, Israel, Kuwait, Qatar, Saudi Arabia, Türkiye, United Arab Emirates, Vietnam, Belarus, Bulgaria, Italy, Romania, Russia, Serbia, Spain, Ukraine, Costa Rica, El Salvador, Guatemala, Mexico, Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Venezuela.
If your country is not on this list, we likely ship to you.
3. Shipping Methods & Carriers
Orders may be shipped with:
- USPS
- UPS
- DHL
- Other international carrier partners
Your carrier will be indicated in your tracking email once the order ships.
4. Shipping Rates
🇺🇸 United States
- Free shipping for orders of $199+ (product value)
- $9.95 flat rate for orders under $199
🌍 International Shipping (most countries)
- $20 for parcels up to 3 kg (estimated delivery 1–3 weeks)
- $40 for parcels above 3 kg
🇯🇵 🇦🇺 🇳🇿 🇭🇰 🇰🇷 Japan, Australia, New Zealand, Hong Kong, South Korea
- Up to 2.3 lb: $40
- Above 2.3 lb: $99
Shipping fees are displayed at checkout before you confirm your order.
5. Delivery Times
Delivery times vary depending on the destination and carrier:
- USA: 3–7 business days
- International: 1–3 weeks (can vary based on customs & local processing)
- Remote areas: additional time may apply
Delivery time estimates do not include:
- Order processing time
- Customs clearance delays
- Carrier delays (weather, strikes, holidays, etc.)
6. Order Processing Time
Orders are typically processed within:
Processing times may increase during:
- New product launches
- Preorder arrivals
- Holidays
- High-volume periods
Once your order is shipped, you will receive a tracking email.
7. Tracking Information
All orders include a tracking number.
You will receive it automatically via email once the package has shipped.
If you cannot find your tracking email, please check your spam folder or contact us.
8. Customs, Duties & Import Taxes
🇺🇸 United States
Applicable sales taxes are shown at checkout. No customs fees apply for domestic orders.
🌍 International Orders
Your order may be subject to:
- Import duties
- Customs fees
- VAT
- Local taxes
These charges are not included in our product prices or shipping fees and are the responsibility of the customer.
ZAG STORE is not responsible for delays caused by customs processing.
9. Preorders
Some items may be offered as preorders.
When you place a preorder:
- You are charged immediately at checkout
- The estimated shipping date is indicative only and may change
- Your preorder will ship automatically once the item arrives in our warehouse
Orders containing both in-stock and preorder items may ship separately.
10. Address Errors & Undeliverable Parcels
Please ensure that your shipping address is entered correctly at checkout.
If a package is returned to us due to:
- Incorrect or incomplete address
- Customer not claiming the parcel
- Delivery failure due to customer absence
We can reship the order, but:
- Reshipping fees apply
- No refunds are issued for unclaimed parcels
11. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, ZAG STORE is not responsible for:
- Lost packages
- Stolen packages
- Delivery to wrong addresses caused by customer error
If your package is marked as delivered but cannot be located, please contact your local carrier to file an investigation.
12. Damaged Shipments
If your package arrives damaged, you must notify us within 7 days of delivery.
Please email contact@zag-store.com with:
- Order number
- Photos of the damage
- Photos of the product and packaging
Our team will review your request and may offer a replacement (if available) or store credit.
13. Customer Support
For any questions related to shipping, please contact us at:
📧 contact@zag-store.com
Our usual response time is 2–3 business days.
