Musical Notebook Rena Rouge

Shipping Policy

Last updated: 11/18/2025

This Shipping Policy describes how orders are processed, shipped, and delivered from zagstore.com.
If you have any questions, please contact us at contact@zag-store.com.

1. Shipping Origin

All orders placed on zagstore.com are shipped from our U.S. warehouse:

Shipbob inc
ZAG STORE
2110 S Parco Ave
Ontario, CA 91761
United States

2. Countries We Ship To

We ship to over 200 countries worldwide.

However, we do not ship to the following destinations:

Morocco, India, Israel, Kuwait, Qatar, Saudi Arabia, Türkiye, United Arab Emirates, Vietnam, Belarus, Bulgaria, Italy, Romania, Russia, Serbia, Spain, Ukraine, Costa Rica, El Salvador, Guatemala, Mexico, Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Venezuela.

If your country is not on this list, we likely ship to you.

3. Shipping Methods & Carriers

Orders may be shipped with:

• USPS
• UPS
• DHL
• Other international carrier partners

Your carrier will be indicated in your tracking email once the order ships.

4. Shipping Rates

🇺🇸 United States

• Free shipping for orders of $199+ (product value)
• $9.95 flat rate for orders under $199

🌍 International Shipping (most countries)

• $20 for parcels up to 3 kg (estimated delivery 1–3 weeks)
• $40 for parcels above 3 kg

🇯🇵 🇦🇺 🇳🇿 🇭🇰 🇰🇷 Japan, Australia, New Zealand, Hong Kong, South Korea

• Up to 2.3 lb: $40
• Above 2.3 lb: $99

Shipping fees are displayed at checkout before you confirm your order.

5. Delivery Times

Delivery times vary depending on the destination and carrier:

• USA: 3–7 business days
• International: 1–3 weeks (can vary based on customs & local processing)
• Remote areas: additional time may apply

Delivery time estimates do not include:

• Order processing time
• Customs clearance delays
• Carrier delays (weather, strikes, holidays, etc.)

6. Order Processing Time

Orders are typically processed within:

• 2–5 business days

Processing times may increase during:

• New product launches
• Preorder arrivals
• Holidays
• High-volume periods

Once your order is shipped, you will receive a tracking email.

7. Tracking Information

All orders include a tracking number.
You will receive it automatically via email once the package has shipped.

If you cannot find your tracking email, please check your spam folder or contact us.

8. Customs, Duties & Import Taxes

🇺🇸 United States

Applicable sales taxes are shown at checkout. No customs fees apply for domestic orders.

🌍 International Orders

Your order may be subject to:

• Import duties
• Customs fees
• VAT
• Local taxes

These charges are not included in our product prices or shipping fees and are the responsibility of the customer.
ZAG STORE is not responsible for delays caused by customs processing.

9. Preorders

Some items may be offered as preorders.
When you place a preorder:

• You are charged immediately at checkout
• The estimated shipping date is indicative only and may change
• Your preorder will ship automatically once the item arrives in our warehouse

Orders containing both in-stock and preorder items may ship separately.

10. Address Errors & Undeliverable Parcels

Please ensure that your shipping address is entered correctly at checkout.

If a package is returned to us due to:

• Incorrect or incomplete address
• Customer not claiming the parcel
• Delivery failure due to customer absence

We can reship the order, but:

• Reshipping fees apply
• No refunds are issued for unclaimed parcels

11. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, ZAG STORE is not responsible for:

• Lost packages
• Stolen packages
• Delivery to wrong addresses caused by customer error

If your package is marked as delivered but cannot be located, please contact your local carrier to file an investigation.

12. Damaged Shipments

If your package arrives damaged, you must notify us within 7 days of delivery.

Please email contact@zag-store.com with:

• Order number
• Photos of the damage
• Photos of the product and packaging

Our team will review your request and may offer a replacement (if available) or store credit.

13. Customer Support

For any questions related to shipping, please contact us at:

📧 contact@zag-store.com

Our usual response time is 2–3 business days.